Kardoyo, Lola Kurnia Pitaloka, Bayu Bagas Hapsoro
Higher education business offering services in the field of education where the main focus on the service business that runs in the services sector. This study used the exploratory methods and used questionnaire method for the collection of data. The populations in this research were all students active in the Faculty of Economics, Universitas Negeri Semarang. The samples in this study using stratified random sampling, with the number of samples obtained for this research were 360 students. This study answered three hypotheses that have been formulated and are accepted. The quality of academic services has a considerable influence on student satisfaction and confidence variables into partial intervening variables in this study due to the variable X has been able to influence the variable Y without having given intermediary other variables. However, in this study revealed some indicators that should be deleted, because it is not relevant to the situation of students in Indonesia. © 2025, Mohammad Safa:.
Faculty of Economics, Universitas Negeri Semarang, Semarang, Indonesia
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